Returns Portal | Start a Return or Warranty Claim | ApexVita

Welcome to the ApexVita Returns Portal. Use the steps below to start a change-of-mind return, a faulty/damaged item claim, or a warranty claim — no account or login required.

How to start your return

1. Check you're eligible. Review our Returns Policy (change of mind) or Store Credit & Faulty Item Policy (faulty, damaged or warranty claims) to confirm your item and timeframe qualify.
2. Email our Customer Success team at info@apexvitar.com with the subject line "Return Request", including:
   • Your order number
   • The item(s) you're returning and the reason
   • For faulty, damaged or warranty claims — clear photos showing the issue
3. We'll confirm next steps by email, usually within 24–48 hours (excluding weekends/public holidays), including return authorisation and shipping instructions where applicable.

Prefer to talk it through first? Call or SMS us on +61 489 981 081, or email us at info@apexvitar.com.

For full terms, exclusions and refund timelines, see our Returns Policy.